Refund and Return Policy

RETURNS

Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional items that cannot be returned:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • A book with obvious signs of use

  • A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

  • Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

  • Any item returned more than 15 days after delivery.
    Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially reflected.

Then, contact your bank. Processing time is often required before a refund is reflected.

If you have done all of the above and still have not received your refund, you can contact us at lisllc.shop@gmail.com.

Sale Items (if applicable)

Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at lisllc.shop@gmail.com and send your item to:

1001 South Main Street, Ste 500, Kalispell, MT, 59901, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you by mail.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give it to you later, we will issue a refund to the gift giver, and they will be notified of your return.

Shipping
To return your product, you must mail it to:

1001 South Main Street, Ste 500, Kalispell, MT, 59901, United States. Return shipping costs are your responsibility. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.